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Email classification for automated service handling

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Abstract

We describe the experience and lessons learned from developing a range of electronic services for a specialist engineering company. We are using a custom workflow management system as the base for a range of services which are offered via a multi-modal portal, using a language-based approach to extracting information from HTML forms, email, and SMS. We describe the email classification experiments we have carried out and discuss the development of customer services based on automatic email classification.

Details

Original languageEnglish
Pages1073-1077
Number of pages5
DOIs
Publication statusPublished - 2006
Peer-reviewedNo
EventProceedings of the 2006 ACM symposium on Applied computing - Dijon, France
Duration: 23 Apr 200627 Apr 2006

Conference

ConferenceProceedings of the 2006 ACM symposium on Applied computing
CountryFrance
CityDijon
Period23/04/0627/04/06

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